Iveson POS

REFUND & CANCELLATION POLICY.

Last updated 17 October 2026

The setup fee is non-refundable once setup work starts. Hosting is paid monthly or yearly, in advance. Monthly hosting stops at the end of the paid month; yearly hosting is refunded for unused full months, counted from 30 days after you ask to cancel.

How you pay

Talk to us on WhatsApp and see a demo.
Pay a deposit, in an amount agreed with you in writing. We start setting up your shop: you can add products and staff, but you can't sell yet.
On your go-live day, pay the rest of the setup fee and your first month or year of hosting (you choose). Selling starts that day.

Before you pay

There is no free trial. Ask us on WhatsApp for a demo with sample data before you decide.

Setup fee

A one-time fee, agreed with you in writing before you pay.
Full refund if you cancel before we start any setup work.
Non-refundable once setup starts, because it pays for work done: loading your products and staff, settings, and training.

Hosting fee

Paid in advance, monthly or yearly: your choice. Each period starts on the date on your invoice.
To cancel, tell us in writing by WhatsApp (+254 742 702 670) or email ([email protected]).
Monthly hosting: it stops at the end of the month you have paid for. A month already paid is not refunded.
Yearly hosting: we refund every full month left after a 30-day notice period. The notice period starts on the day we receive your request.
Example (yearly): you paid for January to December and ask to cancel on 10 April. Notice runs to 10 May. June to December are 7 unused full months, so you get back 7 × (yearly fee ÷ 12).
No refund for a part month.
We pay refunds when the notice period ends, by M-Pesa or bank transfer to the account that paid.
If Iveson is at fault: if we stop the service, or cannot fix a fault that stops you selling, we refund every unused full month you have paid for straight away, with no notice period.

Renewal and late payment

We remind you before each renewal. Nothing renews unless you pay.
If a renewal is not paid by its due date, new sales are paused until payment.
Late payment never deletes your data. You can always sign in and download it.

Price changes

We give at least 30 days' notice of a new price. It applies from your next renewal, never in the middle of a period you have already paid for.

Your data when you leave

Download a full copy at any time: Settings → Backup.
We keep your data until you ask us to delete it, or 12 months after the account ends, whichever comes first, so you can come back where you left off. We send two reminders before deleting.
After deletion, our backups clear within about three weeks.

Questions

WhatsApp +254 742 702 670 or [email protected].